{"id":12,"date":"2025-10-21T07:12:42","date_gmt":"2025-10-21T07:12:42","guid":{"rendered":"https:\/\/shop.shenghuostore.xyz\/?page_id=12"},"modified":"2025-10-21T07:19:25","modified_gmt":"2025-10-21T07:19:25","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shop.shenghuostore.xyz\/zh\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-1d445450 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d445450\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29595f39\" data-id=\"29595f39\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c069e7c elementor-widget elementor-widget-heading\" data-id=\"6c069e7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURN &amp; REFUND POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29e6853d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"29e6853d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><span style=\"color: #000000;\">Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service by phone <a style=\"color: #000000;\" href=\"tel:017-5857418\"><strong><span style=\"color: #000000;\">017-585 7418<\/span><\/strong>\u00a0<\/a> or email <strong><a style=\"color: #000000;\" href=\"mailto:keeyongchang@gmail.com\"><span class=\"elementor-icon-list-text\"><span style=\"color: #000000;\">keeyongchang@gmail.com<\/span><\/span><\/a><\/strong> to report on the products upon 3 days of receiving the goods. Please allow up to 7 working days for your inquiry to be processed.<\/span><\/li>\n<\/ol>\n<ol start=\"2\">\n<li><span style=\"color: #000000;\">Return\/Refund of Products can be arranged under the following reasons:<\/span><\/li>\n<\/ol>\n<ul>\n<li><span style=\"color: #000000;\">If the products delivered is in damaged or defective condition; or<\/span><\/li>\n<li><span style=\"color: #000000;\">If the products is near expiry or expired; or<\/span><\/li>\n<li><span style=\"color: #000000;\">If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #000000;\">EXCHANGE POLICY<\/span><\/h3>\n<ol>\n<li><span style=\"color: #000000;\">For exchange, please email our Customer Service by phone at <a style=\"color: #000000;\" href=\"tel:017-585 7418\"><span style=\"color: #000000;\"><strong>017-585 7418<\/strong><\/span><\/a> or email <strong><span class=\"elementor-icon-list-text\"><span style=\"color: #000000;\">keeyongchang@gmail.com<\/span><\/span><\/strong> with your order number and information on the affected item within 3 days of receiving the goods.<\/span><\/li>\n<\/ol>\n<ol start=\"2\">\n<li><span style=\"color: #000000;\">Exchange of Products can be arranged under the following reasons: a. If the products delivered is in damaged or defective condition; or If the products is near expiry or expired; or c. If the product is different from the Order delivered. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.<\/span><\/li>\n<li><span style=\"color: #000000;\">Exchange of Products can only be for the following: Products has to be exchange with the same product. b. Products has to be of the same brand. c. Products has to be of the same quantity &amp; volume size.<\/span><\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>RETURN &amp; REFUND POLICY Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/shop.shenghuostore.xyz\/zh\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.shenghuostore.xyz\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.shenghuostore.xyz\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.shenghuostore.xyz\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.shenghuostore.xyz\/zh\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":3,"href":"https:\/\/shop.shenghuostore.xyz\/zh\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":27876,"href":"https:\/\/shop.shenghuostore.xyz\/zh\/wp-json\/wp\/v2\/pages\/12\/revisions\/27876"}],"wp:attachment":[{"href":"https:\/\/shop.shenghuostore.xyz\/zh\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}